Support Center

For the quickest answer to your support and general questions please use our search bar or select the category that best fits your question. Most questions about the service or support can be answered using our Support Center.

We have you covered with easy, personalized, and fully licensed background music for your business. Learn more here.

  How do I sign up for Pandora for Business?
  What do I need to get started?
  What is the difference between Pandora for Business and Pandora / Pandora One?
  Do I need a Pandora account to use Pandora for Business?
  What is the difference between my Mood Media account for Pandora for Business and my Pandora account itself?
  Why do I need a media player to use Pandora for Business?
  Who is Mood Media and what does Mood Media do?
  Does Mood Media cover all of the required music licenses to use the Pandora for Business music service?
  Do I have to commit to a long-term agreement for my Pandora for Business subscription?
  Is Pandora for Business available outside of the United States?
  Can I use my existing Pandora account and the stations I created?
  Are there advertisements or interruptions in Pandora for Business?
  How many subscriptions do I need?
  If I have more than 1 location, can I play the same station in multiple locations?
  If I have more than 1 location, do I need a subscription and media player for each location or "zone" of my business?
  Can I associate multiple Pandora accounts to a Mood Media media player?
  What if I have other music in my business in addition to the Pandora business service?
  Am I limited to a specific number of listening hours every day/month?
  Is connecting the Mood media player to my network safe?
  Does my Mood media player need software or any other updates?
  Is music stored on the media player with Pandora for Business?
  What type of amplification equipment do I need?
  What type of internet connection do I need?
  Is there a warranty on Mood Media media players for the Pandora for Business service?
  What is the Return and Cancellation Policy for Pandora for Business?
  What if my business has a large number of locations? Will Pandora for Business work for me?
  How do I update my credit card information for billing?
  Where can I see my payment history?
  What do I do if I don't know my Pandora for Business (Mood Media) password?

Use Our Support Form

If you could not find an answer to your question in our Support Center you can send us a note through our Support Form.

Call Customer Support

You can also try our customer support line and talk with one of our representatives toll free. Please keep in mind that call wait times may vary depending on volume. We have a call back feature that can be enabled for your convenience. Please listen for instructions.

Call Mood Customer Service to speak to a representative:


Hours of Operation

Monday-Friday: 7:30 AM - 8:00 PM CST

Saturday & Sunday: 8:00 AM - 5:00 PM CST

Closed: Thanksgiving Day, Christmas Day, New Year's Day