Support Center

To update the payment method on a subscription with an active or with a past due status:

1. If needed, call your bank to fix the issue with a valid card.

2. Login to your account

3. Select My Payment Methods and add a new payment method on this screen.

Note: If you're status is past due and you want to use the same card you might need to reauthorize the that card for recurrent billing with your bank. In this case you do not need to enter the card again.

4. After adding a new payment method, navigate to My Subscriptions and click Change. Choose the payment method you would like to use and click Save.

5. Your payment will be charged to the new card on file. This may take up to 24 to 72 hours.

You may reactivate an unpaid or cancelled subscription from within My Account
NOTE: If you have a ProFusion player make sure your device is plugged in and online.

1. From My Hardware tab, find the subscription or device you want to reactivate and click Reactivate.

2. Select the correct billing address and payment method you wish to associate with this subscription or enter a new billing address and payment method and complete the checkout process.

Additional Information

Your device should reactivate within one hour as long as payment does not decline, and the device is online and working.

If your music is not back on within one hour, contact Mood Media Customer Service using our web chat service or Send us an email, and a representative will help reactivate your subscription.

If you receive a payment fail message:

1. Confirm the information on your payment method is current and correct. If you need to update your payment method click on "My Payment Methods" tab.
Note: If your status is Past Due please see How To Update My Payment Method.

Need a walkthrough on how to troubleshoot a music playback issue? Have a billing problem? Click here for help.

The PfB by Mood app is supported on iOS 14 or higher or Android 10 or higher.

You will need a few things to start using Pandora for your business:

1. • Pandora for Business account exclusively through Mood Media (created during sign-up)
2. • Mood media player specifically configured for Pandora for Business (purchased with subscription during sign-up)
3. • Pandora.com account (if you don't already have one, you will be prompted to create one during the activation process of your Mood media player)
4. • Broadband connection with a wired (Ethernet) or Wi-Fi connection (Wi-Fi can be configured after initial hard-wired setup or with the Mood Controller app)
5. • Computer with Internet access for the activation process (must be connected to the same network as the Mood media player)
6. • Audio speakers and amplification equipment (Mood media player requires RCA audio input, see our product specs for more details)

1) Login to My Account at pandora.moodmedia.com.

2) This step has multiple options. 

Option 1: Subscriptions that were paused prior to Jan 17, 2023

From My Hardware tab, find the subscription or device you want to reactivate and click "Activate Player"
Select the correct billing address and payment method you wish to associate with this subscription or enter a new billing address and payment method and complete the checkout process.

Option 2: Subscriptions that were paused after Jan 17, 2023

From My Subscriptions tab, find the subscription you want to reactivate and click on "Details"
Click "Reactivate All Subs"
Note: If your payment method is expired or declined you will need to update your payment method.

If you are still experiencing issues with subscription payments, please use the chat form on this page, or contact us via email.

The Activation Key is displayed right after placing an order for the Bring Your Own Device service. You may also view your Activation Key by logging into your pandora.moodmedia.com account and navigating to the Subscriptions tab, then, click on Details on the specific subscription you would like to view. 

What if the activation key doesn't work?

Confirm you are copying the whole subsciption key into your PfB by Mood app to activate your music playback. The activation key is a one-time use code. Carefully choose which mobile device you would ike to activate your service on.

What if I don't want to use the device I activated for music playback?

If you do not want to use the device you activated your service on and decide to use a different device, please contact customer service. 

Ordering Pandora for Business is done on our online store here: http://www.pandora.moodmedia.com/sign-up/

Any standard amplifier with RCA inputs should be compatible with the Mood media player. The Mood media player comes with an RCA cable. For more information, you can view the ProFusion iO product specifications.

Bluetooth playback is supported using the BYOD (Bring Your Own Device) subscription service as long as your mobile device supports it. Refer to your mobile device's manufacturer's website for instructions on how to connect to a bluetooth speaker for audio playback.

Apple Bluetooth instructions

Android Bluetooth Instructions

A wired broadband connection with consistent bandwidth of at least 150 Kbps (e.g. DSL or Cable Internet) is required for Pandora for Business. Dial-up and ISDN connections are not supported. Satellite Internet connections may not provide consistent playback, especially when a dial-up "upstream" connection is used. If you are not sure of the speed of your internet connection, you can test your connection speed at any of the following sites:

• http://www.speedtest.net
• http://www.dslreports.com/stest
• http://us.mcafee.com/root/speedometer

Need more information? Download our Network Requirements and send them to your Internet Service Provider (ISP).

IMPORTANT NOTE: The minimum bandwidths listed above are recommended for typical usage. If your internet connection is also seeing heavy usage from other activities (ex. credit card machines, cash registers, computers), additional bandwidth may be required.

If you are using the BYOD (Bring Your Own Device) subscription service, Apply Airplay or Google Cast is supported as long as your mobile device and smart speaker support the feature. 

Refer to your mobile device and smart speaker manufacturer websites for additional information. 

Apple Airplay Website

Apple Airplay Support Page

Google Chromecast Support Page

The media player connects your computer and the Pandora for Business service with your soundsystem.

If you do not hear music while using your PfB by Mood app, first confirm that your bluetooth setting is turned off and your music volume on your mobile device is turned up. Starting with your bluetooth connections off, you can first confrm that the music on your mobile device is working properly. 

Once you've confirmed that the music playing out of your mobile device correctly, then begin to make a connection to your bluetooth speaker, AirPlay, or Google Cast device.

Yes, you will need a free Pandora account to use the Pandora for Business service. If you do not already have one, you will be prompted to create one during the activation process of your Mood media player. Or you can create one for free at www.pandora.com.

Yes, you can use your existing Pandora account. You can also create a new account specifically for your business. During the player activation process, you will be asked to provide a Pandora account or create a new one; you can decide at that time what will work best for you.

If you decide to create a new Pandora account you can always share a station with your new account so you have access to your favorite stations that you have already created and refined.

No. Your Pandora for Business subscription covers the cost of proper music licensing for business use. The Mood media player does not play ads/commercials between songs.

Pandora for Business allows you to use Pandora music in a place of business. Pandora and Pandora One internet radio is for personal use only. If you are playing Pandora over loudspeakers at your business for your clients or customers, this is considered commercial use and is not permitted by Pandora's standard music licenses or Terms of Use.

When playing or performing music in public (like in your business) you must also adhere to US Copyright Law and obtain and pay for the proper music licensing. Whether it's a coffee shop, shoe store, medical office, hotel, spa, gym, hair salon, you name it -- a business must have the proper licenses to play music.

Mood Media has partnered with Pandora to deliver and license the Pandora service for business use.

For more information on Pandora's standard terms please visit: http://www.pandora.com/legal/

For more information about music licensing for businesses please visit: http://www.pandora.moodmedia.com/licensing

No, Pandora for Business is 100% ad-free and interruption-free.

If you cancel a subscription you may reactivate it from the My Hardware tab in your account.

Note: If you have a subscription with a ProFusion player, when you are reactivating a cancelled subscription, you will not receive a new ProFusion player. You will simply receive an activated subscription and will be able to use your current ProFusion player.

Your Pandora for Business account with Mood Media ensures that your business is properly licensed to play Pandora (for business use) through Mood Media's provided media player.

Through Mood Media's Manage Account area you can manage your business contact information, billing preferences and credit card information, subscription information, store location information, and more.

Your Pandora account (www.pandora.com) allows you to access and manage your Pandora stations. This can be the same account you use on your personal computer, mobile phone, TV, or car.

When you link your Pandora account with your media player during activation, you can play Pandora stations in your business through the media player without commercial interruptions.

No. Per our Terms of Service, the Pandora For Business service is NON-TRANSFERABLE.

7. Media Player. You agree to access the Service using only the Media Player issued directly to You by Mood Media. The Media Player is not transferrable and you are prohibited from using another Media Player to access the Service and from transferring Your Media Player to any other person or entity. In the event a Media Player other than the one issued to you directly comes into Your possession, You to agree to contact Mood Media to arrange for the return or exchange of the Media Player.

Yes, the music licenses that Mood Media provides cover the vast majority of all businesses to use Pandora for Business, with just a few exceptions. Mood Media standard music licenses are not for use for bowling, skating, choreographed or organized dancing (such as dancing in dance studios, ballrooms or discotheques), aerobic or other similar forms of entertainment or physical activity or where an admission is charged; any instructed health club classes; or as Music on Hold or in any other manner not specifically authorized herein.

If you have any questions of whether or not your business is covered please contact us or read our Terms of Service.

Mood Media licenses do not cover other sources of music. Jukeboxes, karaoke, DJs, and live music require separate additional licensing from performance rights organizations. Visit pandora.moodmedia.com/licensing for more information.

Pandora for Business is currently only available for businesses located in the United States. Mood Media takes care of applicable copyright fees for your use of the Service as authorized by Mood Media's Terms of Service.