Support Center

For the quickest answer to your support and general questions please use our search bar or select the category that best fits your question. Most questions about the service or support can be answered using our Support Center.

We have you covered with easy, personalized, and fully licensed background music for your business. Learn more here.

  How do I reactivate my device if payment failed or I paused my subscription?
  My Online Control Panel Displays "We are currently experiencing issues playing Pandora."
  Help Guide
  How do I update my credit card information for billing?
  I changed my credit card on file, but my subscription keeps charging my previous credit card. How do I fix this?
  What do I need to get started?
  How do I sign up for Pandora for Business?
  What type of internet connection do I need?
  Do I also need to sign up for Pandora Premium or Pandora One?
  Can I transfer my account to someone else (for example, a new business owner)?
  Does Mood Media cover all of the required music licenses to use the Pandora for Business music service?
  Do I have to commit to a long-term agreement for my Pandora for Business subscription?
  What is the Return and Cancellation Policy for Pandora for Business?
  Why do I have to pay for Pandora for Business when Pandora is free?
  ASCAP, BMI or SESAC wants to see proof of commercial licensing. How can I provide this to them?
  Can I connect my Mood media player wirelessly to the Internet?
  Are there advertisements or interruptions in Pandora for Business?
  Is the Mood media player Bluetooth compatible?
  Is the Mood media player compatible with wireless speaker systems like Sonos?
  How do I make sure explicit content does not play in my business?
  What do I do if I don't know my Pandora for Business (Mood Media) password?
  Where can I see my payment history?
  How can I get a billing statement or proof of payment?
  Where can I download Mood Controller?
  How do I set up my Mood media player?
  Mood Controller keeps "timing out" and forces me to login again
  I don't know if my Internet connection is working, what do I do?
  My Online Control Panel displays "Connection to Pandora not ready"
  When I attempt to login to my Online Control Panel, I see a warning that the site/certificate is untrusted or invalid. Why am I getting this?

Use Our Support Form

If you could not find an answer to your question in our Support Center you can send us a note through our Support Form.

Call Customer Support

You can also try our customer support line and talk with one of our representatives toll free. Please keep in mind that call wait times may vary depending on volume. We have a call back feature that can be enabled for your convenience. Please listen for instructions.

Call Mood Customer Service to speak to a representative:


Hours of Operation

Monday-Friday: 7:30 AM - 8:00 PM CST

Saturday & Sunday: 8:00 AM - 5:00 PM CST

Closed: Thanksgiving Day, Christmas Day, New Year's Day