For the quickest answer to your support and general questions please use our search bar or select the category that best fits your question. Most questions about the service or support can be answered using our Support Center.

We have you covered with easy, personalized, and fully licensed background music for your business. Learn more here.

Sign Up Questions

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How do I sign up for Pandora for Business?

What do I need to get started?

What is the difference between Pandora for Business and Pandora / Pandora One?

Billing & Account Info

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How do I update my credit card information for billing?

Where can I see my payment history?

What do I do if I don't know my Mood Media password?

Activation & Installation

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What do I need to use Pandora for Business?

How do I set up my Mood Media media player?

How do I activate my Mood Media media player and associate it with a Pandora account?

Mood Controller

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Mood Controller keeps "timing out" and forces me to login again

**Please read if you are having trouble with setup on iOS - network switching issue.

What is Mood Controller?


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Why do I have to pay for Pandora for Business when Pandora is free?

I don't understand why I have to pay for music for my business?

ASCAP, BMI or SESAC wants to see proof of commercial licensing. How can I go about providing this to them?


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How do I manage my stations - create, delete, or rename or refine using "Thumbs Up" and "Thumbs Down"?

Are there advertisements or interruptions in Pandora for Business?

How do I make sure explicit content does not play in my business?

More Troubleshooting

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The Java plugin is not appearing on the Activate Player page in Google Chrome

When I attempt to login to my Online Control Panel, I see a warning that the site/certificate is untrusted or invalid. Why am I getting this?

What if I want to associate a different Pandora account to my media player?


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Do you have station suggestions for businesses?

Do you have holiday station suggestions for businesses?

How do I know what kind of music will work best in my business?

Technical Issues

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Does Pandora for Business Support IPV6 Networks?

I connected my Pandora for Business media player to my sound system but don't hear any music, what could be wrong?

I don't know if my Internet connection is working, what do I do?

Use Our Support Form

If you could not find an answer to your question in our Support Center you can send us a note through our Support Form.

Call Customer Support

You can also try our customer support line and talk with one of our representatives toll free. Please keep in mind that call wait times may vary depending on volume. We have a call back feature that can be enabled for your convenience. Please listen for instructions.

Call Mood Customer Service to speak to a representative:

Hours of Operation

Monday-Friday: 7:30 AM - 8:00 PM CST

Saturday & Sunday: 8:00 AM - 5:00 PM CST

Closed: Thanksgiving Day, Christmas Day, New Year's Day

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