Support Center

For the quickest answer to your support and general questions please use our search bar or select the category that best fits your question. Most questions about the service or support can be answered using our Support Center.

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  How do I reactivate my device if my payment failed or I cancelled my subscription?

You may reactivate an unpaid or cancelled subscription from within My Account
NOTE: If you have a ProFusion player make sure your device is plugged in and online.

1. From My Hardware tab, find the subscription or device you want to reactivate and click Reactivate.

My Hardware - Reactivate

2. Select the correct billing address and payment method you wish to associate with this subscription or enter a new billing address and payment method and complete the checkout process.

Reactivate - Checkout

Additional Information

Your device should reactivate within one hour as long as payment does not decline, and the device is online and working.

If your music is not back on within one hour, contact Mood Media Customer Service using our web chat service or Send us an email, and a representative will help reactivate your subscription.

If you receive a payment fail message:

1. Confirm the information on your payment method is current and correct. If you need to update your payment method click on "My Payment Methods" tab.
Note: If your status is Past Due please see How To Update My Payment Method.

Use Our Support Form

If you could not find an answer to your question in our Support Center you can send us a note through our Support Form.

Call Customer Support

You can also try our customer support line and talk with one of our representatives toll free. Please keep in mind that call wait times may vary depending on volume. We have a call back feature that can be enabled for your convenience. Please listen for instructions.

Call Mood Customer Service to speak to a representative:


Hours of Operation

Monday-Friday: 7:30 AM - 8:00 PM CST

Saturday & Sunday: 8:00 AM - 5:00 PM CST

Closed: Thanksgiving Day, Christmas Day, New Year's Day