Support Center
For the quickest answer to your support and general questions please use our search bar or select the category that best fits your question. Most questions about the service or support can be answered using our Support Center.
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- Pandora For Business
- *.mountain.siriusxm.com Ports 443, 80
- *.p-cdn.com Ports 443, 80
- *.pandora.com Ports 443, 80
- Mood US Update Servers
- fm-wdav-01.moodmedia.com(199.204.61.120)
- update-profusion.moodmedia.com (35.169.134.120)
- HTTPS Protocol
- Requires DNS + Ports 443, 80
- FTP Protocol
- Port 21 must be allowed for FTP connections, as well as an ephemeral port range (actual port range:1025-65535) to allow data transmission. At the time of this writing ProFusion devices only support passive FTP and will not connect via active FTP configurations
- SFTP Protocol
- Port 22 must be allowed for SFTP connections
- Mood US Heartbeat Server
- 184.73.209.217 Port: 80
Use Our Support Form
If you could not find an answer to your question in our Support Center you can send us a note through our Support Form.
Call Customer Support
You can also try our customer support line and talk with one of our representatives toll free. Please keep in mind that call wait times may vary depending on volume. We have a call back feature that can be enabled for your convenience. Please listen for instructions.
Call Mood Customer Service to speak to a representative:
1-800-929-5407
Hours of Operation
Monday-Friday: 7:30 AM - 8:00 PM CST
Saturday & Sunday: 8:00 AM - 5:00 PM CST
Closed: Thanksgiving Day, Christmas Day, New Year's Day