If you paused your account and are ready to restart your Pandora for Business music, please fill out this reactivation form. If payment failed, follow these payment update steps. If you wish to pause/cancel your subscription, follow these online instructions.
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Support Center

For the quickest answer to your support and general questions please use our search bar or select the category that best fits your question. Most questions about the service or support can be answered using our Support Center.

We have you covered with easy, personalized, and fully licensed background music for your business. Learn more here.

  How do I cancel my Pandora for Business subscription?

We're sorry to see you go! To cancel your subscription:

1) Log in to the My Account section of pandora.moodmedia.com with your email address and password
2) Go to "My Subscriptions" and click the "View" button next to the subscription you wish to cancel
3) Click "Pause" in the top-right corner
4) Choose a reason for your cancellation from the drop-down menu and click "Confirm"
If you are pausing your subscription due to COVID-19 (Coronavirus), please select the "Coronavirus Impact" reason.

Your subscription should now display a status of Paused.
You can reactivate your subscription at any time -- call Mood Customer Service at 1-800-929-5407 or contact us online to reactivate your subscription.

Use Our Support Form

If you could not find an answer to your question in our Support Center you can send us a note through our Support Form.

Call Customer Support

You can also try our customer support line and talk with one of our representatives toll free. Please keep in mind that call wait times may vary depending on volume. We have a call back feature that can be enabled for your convenience. Please listen for instructions.

Call Mood Customer Service to speak to a representative:


Hours of Operation

Monday-Friday: 7:30 AM - 8:00 PM CST

Saturday & Sunday: 8:00 AM - 5:00 PM CST

Closed: Thanksgiving Day, Christmas Day, New Year's Day